ctcLink Learning Opportunities & Support Roundup: April 9, 2025

To plan further ahead or find the latest learning opportunities, as well as notices of cancellation or schedule changes, see the complete calendar at the ctcLink Training & Learning Opportunities Registration page or on the SBCTC meetings and events calendar (apply filters). 

 

 

Learn about how to register, badging opportunities, and more at the Professional & Personal Development Workshops page.

Registering for the workshops is easy!

1. Visit the SBCTC meetings and events calendar
2. Filter by "CTC Professional Development » Personal & Professional Development Suite"
3. Click "Sign up" button to enroll

ctcLink Process Alignment: What’s Next?

Process alignment involves creating common, agreed-upon business processes that align with our system's goals and strategies. It ensures that ctcLink system processes remain consistent and efficient. 

Process Alignment: College-driven, Agency-supported, Leadership-endorsed  

Travel & Expense, the initial pilot taskforce, will conclude its work by early spring quarter, so it is time to select the next topic for review!  

Which process should be next? 

Your voice matters!

The Process Alignment Workgroup (PAW) leadership wants everyone to have a chance to be heard, but to also keep moving ahead with decisions. 

To submit an idea for a ctcLink business process that could benefit from systemwide alignment, please complete the Process Alignment Nomination Form. 

Initial review of topics will begin in April. PAW leadership will work with the ctcLink College Collaboration Group and SBCTC ctcLink Support teams to review, prioritize, and finalize the selection for the next effort. 

Learn more about PAW 

• Process Alignment Workgroup (PAW) Projectin the ctcLink Reference Center 
• Process Alignment Task Forces
• PAW News, travel & expense update: ctcLink CONNECT, March 12, 2025
• PAW News: travel & expense, bright ideas: ctcLink CONNECT, March 5, 2025
• PAW News: overview: ctcLink CONNECT, Jan. 22, 2025

Contact

Please reach out to Jason Hetterle, PAW Team Lead, Wenatchee, Valley College Director of Technology & Enterprise Solutions, if you have any questions or concerns about the Process Alignment Workgroup activities. 

Onboarding Training Manuals & Staff Training Participation App Available

Whether for yourself or for your staff, the ctcLink Staff Training Participation Application (STP) application and ctcLink Onboarding Training Manuals are available for college and SBCTC staff.

ctcLink Staff Training Participation Application Features

• Users can view their own course completion information, as well as course completion information for any staff within their chain of supervision. 
• Includes integrated checklists for supervisors to assign required and recommended ctcLink Canvas course training.
• Displays training course completion information extracted from Canvas so supervisors can track online training course completion and progress for their staff.
• Security roles are dynamically assigned to all active users in the system to access their own training data, and the training data of any staff in the user’s supervisory hierarchy. Depending on the security role, staff can search for active or inactive employees training data by a variety of means including employee ID, supervisor’s name, employee first or last name, department, or training course title. 
• An elevated ctcLink security role provides users with college-level training data, and is assigned to college designated Points of Contact (ctcLink College Leaders). For ongoing role-level access, the individual local security administrators (LSAs) have the ability to update access for maintenance purposes.

Please see the ctcLink Staff Training Participation Application quick reference guide (QRG) for step-by-step user instructions.

Need help?

Any supervisors having issues accessing staff records, please submit a ctcLink Service Ticket to: ctcLink Support > Training > Staff Training Participation application.

Onboarding Training Manuals

The Onboarding Training Manuals, a companion to STP, help new college staff in their training journey through ctcLink (PeopleSoft). Although learning a new software system can be challenging, so these documents provide new staff with information to locate, understand, and participate in the various ctcLink training and learning opportunities available.

The Onboarding Training Manuals can be found in the ctcLink Reference Center “Intro to ctcLink” section. Onboarding manuals are available for each ctcLink pillar, as well as general staff.

• General Staff Onboarding Training Manual
• Campus Solutions Core Onboarding Training Manual
• Finance Onboarding Training Manual
• Financial Aid Onboarding Training Manual
• Human Capital Management Onboarding Training Manual
• Student Financials Onboarding Training Manual

The ctcLink Training and Support teams look forward to a continued partnership with the colleges and SBCTC agency staff to enhance onboarding and training experiences for new employees. 

Reach out to Gretchen Fulmer, Associate Director of Training, if you have any questions.

Join a ctcLink Support eList (aka LISTSERVs)

Any Washington state community and technical college ctcLink PeopleSoft users — including SBCTC staff, ctcLink, and IT teams — are encouraged to join one or more ctcLink-related Mailman eLists (aka LISTSERVs).

Find a list — or two or three or four — and join today at ctcLink Support eLists.

Connect with your ctcLink peers and colleagues

• ctcLink Customer Support sends updates, outage notices, changes to configuration, training and workshop opportunities, global and cross-pillar communications to colleges.
• College subject matter experts (SMEs), PeopleSoft users/stakeholders can use the lists to ask  their college peers questions about how they do things in ctcLink, best practices, local training plans, and more. 

Are You Receiving ctcLinkAlerts?

SBCTC uses the ctcLinkAlerts eList to send notices about planned downtime for system updates, production alerts, urgent issues, and any unplanned downtime.

Each college maintains a local ctcLinkAlerts email distribution list (e.g., ctclinkalerts@columbiabasin.edu, ctcLinkAlerts@spscc.edu) which your ctcLink College Leader maintains as needed.

These college lists, not individuals, are subscribed to ctcLinkAlerts@lists.ctc.edu.

It’s each college’s choice who to include, but typically colleges include their local ctcLink leadership, local ctcLink committee or taskforce members, key subject matter experts, IT, Help Desk, and PIO.

How to Check the Status of an Enhancement Request

The ctcLink Customer Services Teams have documented all Enhancement Request (ER) forms submitted.

The ctcLink Enhancement Request Status lists are updated the first and third Wednesday of each month to align with the ctcLink Working Group calendar.

You can see where each Enhancement Request is in the governance review process, approval status, and/or any other actions taken in a couple of different views.

High-Level Summary At-a-Glance

The Full Enhancement Request List is sorted by status.

CS Core Learning Opportunities

Running Start Series

SBCTC Dual Credit presents monthly virtual sessions for college Running Start staff. Each session includes SBCTC/OSPI updates and time for Running Start college staff to come together and connect. Participants cover a wide range of topics, including Campus Solutions - Student Financials.

The presentation portion is recorded and posted to the SBCTC Dual Credit YouTube playlist.

Feel free to contact Stephanie Rock, SBCTC Student Services & K12 Alignment Policy Associate, with any questions.

FA/SF/FIN Cross-Pillar Training: End-to-End Reconciliation

Monday, May 5, 1-3 p.m., Learn more and join the session

Join functional trainers from the SBCTC Financial Aid, Student Financials, and Finance teams in this knowledge-sharing session and gain valuable reconciliation resources and tips.

Presenters: Kelly Forsberg, Financial Aid; Alec Risk, Student Financials; Karen Ebert, Finance.

Questions? Contact Alec Risk.

CS Core Training

CS Core Trainings, a valuable learning opportunity, are held on the third Wednesday of every month from 8:30 a.m. to 10 a.m. The dates may change, and notifications will be sent in advance. The CS Core training alternates between refreshers and different process approaches. We highly value your participation and welcome all end-users to attend these training courses. You can find details about upcoming meetings on the SBCTC Calendar, CS Core Weeklyish CORErespondence, and CS Core listserv. Please visit the QRG Campus Solutions Learning Opportunities Recordings for a list of previous recordings.

CS Core Training: Processing Deceased Students

Wednesday, May 21, 2025, 8:30 -10 a.m., Learn more and join the session

Join us for a thoughtful and informative training session designed to guide you through the sensitive process of managing records for deceased students with professionalism, empathy, and adherence to institutional policies.

Topics:

• Systematic steps to handle deceased students' records respectfully.
• Best practices for institutional compliance.

This training aims to equip you with the knowledge and tools to navigate this responsibility with care and confidence.

Module(s): Student Records

Primary Audience: Records Staff

Related QRGs: Processing a Deceased Student Record, Entering Decedent Data

CS Core Work Sessions

Campus Solutions (CS) Core Work Sessions, open to ALL end users, are generally held the first Thursday of each month, from 1 to 3 p.m., but may be offered on an alternative schedule (e.g., to accommodate holidays).

The CS Functional Support team facilitates, alternating between functional team delivered content and college user delivered content with functional team support. Each meeting includes time for colleges to ask questions about other topics or service tickets.

In 2025, CS Core Work Sessions will:

• Include community engagement within each session (rather than have a formal, predetermined college panel).  As possible, we will post the anticipated questions ahead of time so that you can be prepared.
• Dedicate at least the last half hour (2:30-3:00 pm) to Open Q&A. 
• If the scheduled session ends early and all related questions have been answered, Open Q&A will begin (i.e., it may begin earlier than 2:30 but will begin no later than 2:30)

Find details on the SBCTC Calendar and in the CS Core Weeklyish COREspondence (sent on Fridays to the CSSupport listserv).

Core Sessions: College System & SBCTC Calendar

Coming up next!

Join us for  CS Core Work Session: Caring for Your Service Indicators on Thursday, May 1.

Changing a Service Indicator is not as easy as you think and merits a detailed review along with a debate about when it makes more sense to modify and when it makes more sense to make a new one.

In this session, we’re going to cover as much information about Service Indicators (SI) as possible, including:

• What’s involved in configuring an SI, including how to use Reason Codes efficiently and what to consider when adding Service Impacts.
• How to assign and release, both individually and by using processes to do so in mass.
• Required SACR security.
• For colleges that were not part of DG5 or DG6, we will remind you about the option for term-and-date based Service Indicators.
• How to retire them honorably when their time comes.

Audience: While SF and FA staff are more than welcome to attend, this session will be targeted toward CS Core staff and will not go over any SF/FA module specific guidance or requirements.

Questions? Contact CS Core Support.

FIN Learning Opportunities

ctcLink Accounting Team Presents

Every first Thursday, these recurring work sessions aim to provide accounting support and guidance regarding, but not limited to, the various reconciliation topics and processes. Each session covers a specific topic(s) and then moves to open Q&A.

FA/SF/FIN Cross-Pillar Training: End-to-End Reconciliation

Monday, May 5, 1-3 p.m., Learn more and join the session

Join functional trainers from the SBCTC Financial Aid, Student Financials, and Finance teams in this knowledge-sharing session and gain valuable reconciliation resources and tips.

Presenters: Kelly Forsberg, Financial Aid; Alec Risk, Student Financials; Karen Ebert, Finance.

Questions? Contact Alec Risk

Travel and Expenses Q&A Drop-In

Recurring every SECOND Monday of the month, 11 a.m. to noon, join us for a collaborative, interactive and troubleshooting drop-in support session on everything Travel and Expenses. This session is not recorded, unless otherwise noted.

• 11 – 11:30 a.m., Training: Come learn or share something new.
• 11:30 a.m. - 12 p.m., Q&A: Please come with your questions or issues and be ready to share your screen.

FIN Work Session: Grants/Projects Q&A Drop-In Sessions

NEW! Recurring every SECOND Monday of the month at 11 a.m. join the ctcLink Finance Customer Support team for a collaborative, interactive and troubleshooting drop-in session on everything Grants/Projects.

Questions? See the contact information listed in the event calendar listings below.

Need help with setting up FY25 grants? Feel free to reach out to Michele Rockwell, MSML, ctcLink Finance Functional Analyst.

You are invited to drop in with any questions related to grants and projects at the open Q&A sessions.

FIN Work Session: Asset Management Q&A

Every third Thursday from 11 a.m. to noon, join the ctcLink Finance Customer Support team for a collaborative, interactive and troubleshooting drop-in session on all things Asset Management.

• 11 – 11:30 a.m., Training: Come learn or share something new.
• 11:30 a.m. - 12 p.m., Q&A: Please come with your questions or issues and be ready to share your screen.

Some examples of topics:

• Tagging Active Assets
• Excel to CI Asset Upload
• Processing issues
• General questions

Finance (FSCM) College Users Production Support Meetings

Meetings are held every Tuesday, from 2 to 3 p.m.

These sessions are open to ALL Finance (FSCM) end users. The ctcLink Finance Customer Support team provides updates on Service Tickets, PeopleSoft enhancements, and open forum time to ask questions or request future topics.

The ctcLink Finance Subject Matter Experts list received a calendar invitation to Upcoming Finance Users Production Support meetings.

Didn’t get the invitation? Reach out to Shon Dicks-Schlesinger, Associate Director of Finance Functional Support.

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Finance/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

 

FA Support Updates

FA Weeklyish Bulletin

Trying to recall that important thing you read in the ctcLink Financial Aid listserv FA Weeklyish Bulletin? Don’t miss a thing! Revisit past editions in the FA Weeklyish Bulletin Archive at the ctcLink Reference Center.

FA Learning Opportunities

Financial Aid Training

Fin Aid Training: Intermediate WCG Interim Error Report Review

Tuesday, April 22, 2025, 9 to 11 a.m., Learn more and join the session

This Fin Aid Training Session is an intermediate review on the Washington College Grant (WCG) Interim Error Report, from examples found in the FA206 Intermediate FA Reporting Canvas course and the Troubleshooting section in the WCG Interim Business Processing Guide.

Objectives: Understand how to work error examples in the WCG Interim Error Report

Audience:   FA Staff responsible for account WCG Reporting and reconciliation.

Contact Kelly Forsberg, ctcLink Functional Trainer (Financial Aid).

NEW DATE! Fin Aid Training for Header Colleges Only: Loan Set Up for Schema 5.0c and 25/26 Loan Processing

Tuesday, June 10, 2025, 9 a.m. to 12 p.m., Learn more and join the session

Join this hands-on workshop to set up/adjust your Run Controls for the 2025-2026 AY in preparation for sending out your Direct Loan files for the Summer Term. 

Audience:  Header College Financial Aid Staff responsible for Direct Loan Origination and Outbounding

Agenda

• Updating/checking Loan Fee Set Up
• Updating/checking Loan Fee in Item Types Set Up
• Updating/checking the Loan Fee in Create Loan Types pg
• Updating the Process Loans Run Control ID parameters to 2025 AY
• 10:30 to 10:45 a.m.: Break
• Updating the EY Summer Include & Summer Exclude Run Control ID parameters to 2025/2026 dates and AY.
• Updating the EY Process Loan Dates Run Control ID to 2025 AY.
• Updating the Schema to 5.0b on the EY Generate Direct Loan Data pg.
• Updating and/or creating EY Run Control IDs for your Direct Loan Reports

Contact Kelly Forsberg, ctcLink Functional Trainer (Financial Aid).

Financial Aid Work Sessions

FA/SF/FIN Cross-Pillar Work Session Reconciliation Show & Tell

Thursday, June 5, 2025, 1-3 p.m., Learn more and join the session

Join us for a cross-pillar work session as SBCTC hosts esteemed colleagues from Bellevue College in a Webex on the hot topic of reconciliation!

Guest speakers Christine Taylor, Financial Aid Director; Jennifer Fetters, Associate Director of Student Center-Financial Aid; and Jennifer McMillan, Finance Manager, will walk through their local business process on reconciliation for Pell, Direct Loan, and state funds. 

This session emphasizes the importance of interdepartmental communication during monthly reconciliation processes and reviews key steps unique to Bellevue College in their local reconciliation business process.

Audience:  FA, SF and FIN staff responsible for reconciling federal and state funding

Call For Nominations: College Advisory Group for ePerformance & Profile Management Project, due April 23

Attention, ctcLink HR subject matter experts!

Do you or someone you know have an interest in the ePerformance & Profile Management Project (eP&PM) to improve our ability to track employee education, training, certifications, responsibilities and empower managers to provide performance reviews integrated in ctcLink?

Why not nominate yourself or someone else at your college to participate in the College Advisory Group for this project?

The ePerformance & Profile Management College Advisory Group is a team of college subject matter experts (SMEs) that will be an available resource pool representing a broad range of backgrounds, expertise, and experiences to help:

• Quickly answer questions.
• Vet approaches to configuring ctcLink to enable these existing features.
• Act as a liaison to ensure all activities within the project are being broadly communicated and benefit from a wide range of college SME voices and experiences.

The group will meet regularly on the 2nd and 4th Tuesday of each month, 3 to 4 p.m.

If selected, participants will need to be available for that regularly scheduled meeting period.

Call for Nominees

We are seeking nominations from the college systemwide community.  You may nominate yourself or others with the support of supervisors/college leadership.

A college may nominate multiple individuals; however, the college advisory group will include 7 members, with no college having more than one representative.

Unsure if this is something you’re interested in, can commit to, or whether to nominate someone else to be a member? Review the link to the ePerformance & Profile Management Project Information Guide (eP&PM).

Nomination Period

• Opens: Wednesday, April 9, 2025
• Closes: Wednesday, April 23, 2025, 5 p.m.

Other Important Dates

• Selected participants will be notified no later than Monday, April 28, 2025.
• Advisory Group member Kick-Off meeting will be held Tuesday, May 13, 2025.
• Regularly scheduled meetings will begin on Tuesday, May 27, 2025.

Interested?

Follow the Nomination Form link in the College Involvement section of the ePerformance & Profile Management Project Information Guide.

Nominations close Wednesday, April 23, 2025, at 5 p.m.

Questions?

Reach out to the ctcLink Project Management Team.

HCM Professional Development Opportunities

HCM Users Group Monthly Virtual Meet-Up

Thursday, April 10, 2025, 9-11 a.m., Learn more and join the session

Join this open-format, virtual meeting to discuss HCM processing, changes, and more. Watch for future meet-ups on the HCM Users Group page calendar.

Questions? Contact Annie Butler, HCM Users Group Chair.

HCM Users Group Spring 2025 Quarter Meeting

Thursday, May 8, and Friday, May 9 (half day), 2025, at Yakima Valley College. Virtual option will be available.

Watch for details on the HCM Users Group web page and the HCM support eList: ctcLinkSME-HCM.

Questions? Contact Annie Butler, HCM Users Group Chair.

HCM Support Updates

HR Core

Workforce Administration (WFA)

The team has continued to investigate the possibility of enabling the following two areas:

• ePerformance module
• Future state of ctcLink Departments (creation/ name updates/ inactivation processes)

More information to come as available.

Benefits/Faculty Workload (FWL)

• HR Department Updates Reminder: HR Department changes made in part-time and/or moonlight job data records used in calculations of faculty contracts in FWL should be made during quarter breaks and applied to contract data processing for a new quarter. Doing so during any other timeframe will lead to payroll processing errors.
• FW100 Canvas Course Updates continue and are expected to be completed this month.

Payroll

• Payroll Confirmation Timeline Review: The HCM Support Team asks that colleges get into the practice of reviewing the Payroll Processing Timeline document each and every payroll period for updates and additions.
• 04A Payroll Confirmation is scheduled for Monday, April 21, 2025. The Webex invite and 04A 2025 Payroll Processing Timeline will be sent out through HCM Listserv prior. Be sure to review the Payroll Processing Timeline when you receive it!
• Paycheck Modeler: This function in ESS remains disabled for the time being. A solution is actively being planned with results possible in late April or early May.

Talent Acquisition Management (TAM)

TM100 Canvas Course Updates continue this month, and expectations are for it to be completed early next month.

HCM Learning Opportunities

HCM Work Sessions

Human Capital Management (HCM) meetings are held every other Wednesday, from 1 to 3 p.m. The HCM Functional team along with the training team offers Work Sessions and Training Sessions around the different functionality in HCM.

For calendar details, search the ctcLink Learning Opportunities calendar at SBCTC meetings and events and apply Human Capital Management filter.

Questions? Contact HCM Customer Support.

SF Learning Opportunities

Please feel free to reach out to SFSupport@sbctc.edu if you have any questions or need further clarification.

• The Student Financials Learning Opportunities Recordings QRG is a comprehensive list of all previous SF-related recordings.
• Previous SF DL Blasts can be found within Student Financials Resources.

FA/SF/FIN Cross-Pillar Training: End-to-End Reconciliation

Monday, May 5, 1-3 p.m., Learn more and join the session

Join functional trainers from the SBCTC Financial Aid, Student Financials, and Finance teams in this knowledge-sharing session and gain valuable reconciliation resources and tips.

Presenters: Kelly Forsberg, Financial Aid; Alec Risk, Student Financials; Karen Ebert, Finance.

Questions? Contact Alec Risk

Running Start Series

SBCTC Dual Credit presents monthly virtual sessions for college Running Start staff. Each session includes SBCTC/OSPI updates and time for Running Start college staff to come together and connect. Participants cover a wide range of topics, including Campus Solutions - Student Financials.

The presentation portion is recorded and posted to the SBCTC Dual Credit YouTube playlist.

Feel free to contact Stephanie Rock, SBCTC Student Services & K12 Alignment Policy Associate, with any questions.

SF Training

SF Training: Item Types 101

Monday, April 14, 2025, 1 to 3 p.m., Learn more and join the session

This is an introduction-level class to Item Types and Student Financials Configuration. This training is designed for new employees and individuals who would like a refresher on Item Type basics. We will discuss the foundational aspects of Item Types including configuration and flow.

In this session, we may cover:

• Item Type Numbering and Configuration
• Refund Indicators
• Priority - Charge Priority List/Payment Priorities/ Overall Priority
• How to create new Item Types

Primary Audience: College staff who deal with Student accounts and want a better understanding of how Item Types work.

Related QRG: Understanding Item Types

Prerequisite Course: SF100 - Student Financials Fundamentals

SF Training: Item Types 102

Monday, April 21, 2025, 1 to 3 p.m., Learn more and join session

This is a moderate-level class for Item Types and Student Financials Configuration. This training is designed for new employees and individuals who would like a refresher on Item Type basics. We will discuss the practical application of Item Types.

In this session, we may cover:

• Understanding View Customer Accounts
• Tuition Calculation
• Term Fees
• Posting a Charge

Primary Audience: College Staff who deal with Student accounts and want a better understanding of how Item Types work.

Related QRG: Understanding Item Types

Prerequisite Course: SF100 - Student Financials Fundamentals

Presenter/Facilitator: Alec Risk, SBCTC Student Financials Functional Trainer

SF Work Sessions

Monthly Student Finance/General Ledger SF/GL Open Forum

Every second Wednesday, 2 to 3 p.m., the SBCTC Business Operations Accounting team invites you to bring your questions (and solutions) to share during this open forum meeting space for all things Student Finance/General Ledger (SF/GL) related.

There is no formal agenda as we welcome all questions about everything from item types and second journal sets to waivers, queries, or internal cash reconciliation.

See the SBCTC meetings and events calendar and look for ctcLink Accounting Team: SF/GL Open Forum Meeting.

 

Query Developer Learning Opportunities

How to Enroll in Query Developer Courses

It’s easy to enroll in Query Developer Courses.

• Visit the ctcLink Training Registrationpage,
• Select the class(es) from the Designated Query Developer Training section,
• Follow the sign-up process.

More for PeopleSoft Query Developers

Find more ctcLink PeopleSoft Query Development resources including forms, documentation, and tools at the ctcLink PeopleSoft Reporting web page.

Systemwide Accessibility Initiative Update

In response to the U.S. Justice Department’s final rule to strengthen web and mobile app access for people with disabilities, SBCTC and Washington’s community and technical colleges embarked on a systemwide web and digital accessibility initiative — including, but well beyond ctcLink — to ensure our technical communications and processes are accessible to everyone.

This includes communications systems, public websites, email communications, and documents, as well as the other technologies and third-party applications we use in the many facets of our work.

SBCTC ADA Title II Project Workgroup

The ADA Title II Work Group has been up and running since fall 2024 and is getting our college system ready for the work ahead.

Monica Olsson, SBCTC Accessibility Policy Associate, and Carrie Powell, PMO Team Project Manager,  shared an update with the WACTC Technology Committee at their March meeting, highlighting the support and resources they provide to the colleges regarding web accessibility requirements.

Recent activity highlights

• The accessible IT coordinators across the system convened for the first time, sharing contact information and system-wide data.
• Several colleges formed task forces, and a mail list was reinstated.
• The coordinators are helping to inform next steps based on the needs of the colleges.
• The team is focusing on Canvas and course material accessibility, particularly the use of the Ally accessibility checker.
• A survey was sent to college web administrators to gather information about the different content management systems used for public-facing websites.
• The team is in conversation with a vendor about possible packages and solutions to help automate scanning and testing from an accessibility perspective of public-facing pages.

What’s next?

• Convening accessible IT coordinators, reviewing survey results, and potential tools for system-wide accessibility assessment.
• Upcoming information session on the updated Washington State accessibility policy.
• Schedule and conduct an information session on the updated Washington state accessibility policy (User-01, formerly known as Policy 188.
• Monica and Carrie continue to investigate tools for system-wide accessibility compliance, gather feedback from colleges, and report back to the group with more information.

Learn more

• DOJ Ruling ADA Title II for WACTC - Web Accessibility, presentation to WACTC-Tech
• ADA Fact Sheet: New Rule on the Accessibility of Web Content and Mobile Apps Provided by State and Local Governments
• Explore the SBCTC Library of Accessibility Resources, especially the modules titled “Understanding Accessibility” and “Accessible Design Concepts”
• Watch a three-minute video from the Department of Education, Introduction to Digital Accessibility

Questions?

Reach out to one of the SBCTC ADA Title II Work Group Work Group members:

• Monica Olsson, Policy Associate - IT Accessibility Coordinator
• Andy Duckworth, Technology Innovation Officer
• Carrie Powell, PMO Team Project Manager
• Kevin Bouwman, PMO Team Project Manager

Stay tuned for more news and activities around this initiative.

ctcLink Accessibility Monthly Open Forum

Join us! The ctcLink Accessibility monthly forums engage Washington's community and technical college system in discussions around ctcLink accessibility and technology. We aim to improve communication and transparency while providing space for productive and solution-focused dialog. Our main objective is to deliver accessible technology for all our students, staff, and the larger community.

Meetings are held the second Tuesday of each month, 11 a.m. to noon.

Please join us for the next ctcLink Accessibility Open Forum on Tuesday, May 6, 2025, at 11 a.m. All are welcome to attend via Zoom.

• Zoom meeting link: ctcLink Accessibility Open Forum 2025 and beyond

In case you missed a meeting, please see materials from past Open Forums.

Keeping the Lights On

In a ctcLink world populated with acronyms and mysterious jargon, the Application Services teams are the “pillar behind the pillars” for Washington’s community and technical colleges 24/7 by supporting ctcLink pillars, systemwide IT applications, environments, accessibility improvements, testing, and managing the network data load behind-the-scenes.

While you may never meet them directly or understand what they do, they support you every single day.

Completed/Wins

• Development deployed to production this week
• Data fixes and bug fixes in HCM, CS, and FSCM
• PT 8.61 Overview Documents Completed and Posted to the Website
• PT 8.61 Sanity Testing Prep

In Progress

• In Development, SIT, UAT, and Completed
• Add new leave codes to CTC_ABSBL_AE and Crosswalk. Ticket 193709. HCM-1538. Development complete. Waiting on code freeze.
• App Engine for Yearly Updates to CS and ST Salary Plans. Ticket 207571. We are developing an app engine to automate a complex process that the HCM functional has had to do manually every year with Excel to CI. Development is complete. Waiting on code freeze.
• On 3/5/2025, Robert completed archiving HR_ACCTG_LINE through Pay End Date 12/31/2018. This archived 9,240,416 rows. The rows in HR_ACCTG_LINE are down from 119,810,348 to 110,569,932. Working with Data Services team on testing query performance after archiving in PCD. Working with Daniel and Managed Services to see how Managed Services and Oracle have automated the running of stats on the DB.
• Automatically Resubmit Asynchronous IB Errors. Ticket 200430. In progress. Interrupted by PeopleTools SIT tickets, so there will be some delay on this.
• CampusCE NOR response Bug Fix. CS-2338. Ticket 199915. Currently in SIT.
• CampusCE Search/Match results transaction suspend. CS-2343. Ticket 198632. Currently in SIT.
• Code Freeze underway
• CS-2367. Ticket 199673. ER 999 - (1 of 7) OAAP Work Package 1 - Residency and Citizenship. It was in UAT and went back to redevelopment. Redev complete, back to SIT.
• Enhancement FWL Employee Record Look Up. Ticket 148615. Back to redevelopment.
• Enter time, report time, and other time pages working on implementing new functionality with configurable headers. We are working on a customization to replace the drop zone and use the now accessible configurable headers to display information about the job the person is entering time for. The HCM functional team requested the salary rate be effective dated, so we can no longer only use Oracle's delivered functionality for configurable headers. Ticket 124980. Was in SIT and went back to redevelopment.
• ER 219 - Automation of adjustments to vacation / sick time donations for Shared Leave. Ticket 168718. Currently in development.
• ER 232 - Adding Custom Self-Service Questions in Campus Solutions. Bhuvana is working on development while Neel is out.
• ER 253 - Make a Payment Page Classic to Fluid. Development is complete. Ticket 181828. Waiting on code freeze.
• ER 285 - Purchase of EPM tool from Oracle for use to do Book to Bank reconciliation. Waiting on new ER and requirements.
• ER-171 TAM Enhancements. Ticket 163606 and HCM-1292. Waiting for the code freeze.
• ER-266 Student Financial Responsibility Agreement College User Review - goes through 4/30
• GL_EXCL_BATC in FSPRD. Ticket 204146. New Service Request opened. The problem can be replicated in SUP and we're working with Oracle to determine if there is a bug. Budget checking is failing on batch uploads.
• Inbound and Outbound Processes. Ticket 212669. Initial work completed.
• Institution Set Override Problem. Ticket 190595. Josh is investigating.
• Meet with CampusCE to discuss SFRA requirements. CampusCE will come back with demo on how this can be handled.
• OAAP - Project CTC_OAA_KT_INTEGRATION_I1168, query, and config migrated to PTS. CS-2367, ticket 199673. Currently in SIT.
• Ticket 206057 - New table for 'transaction log' to see person/date/ whether or not integration to okta successful. Ticket 206055 - Dynamic Role integration with Okta Fix. Development is complete. Can't move to SIT until the PT 8.61 Portal retrofit is closed, as it has a lock on a component PeopleCode object in this project. Will be in SIT after PeopleTools 8.61 passes confidence testing.
• PeopleTools 8.61 Sanity Testing
• PeopleTools 8.61. Technical validation in PQA has been completed.
• Portal homepage logos keep disappearing in production every 2-4 weeks. Josh manually fixes them as we investigate the root cause. It cannot be replicated in any other environment except production.
• Provide assistance for GLBA audit.
• Provide PTF access for Bhuvana to help troubleshoot Okta limitations
• PT 8.61 User can access other institutions pages. Mark is working on securing 10 pages by institution. He ran into issues and had to open an SR with Oracle. This is in progress.
• Support campusCE test site connections with PTS for Ptools Update project.
• Support PeopleTools Update project.
• Support tickets related to integrations.
• Work on SDT 213040 - Timeout error in Submitted Applications page for Admins.
• Work with Oracle on SR 3-40147231641 : PTUN_LANDING_PAGE service operation resulting in error on CS.
• Working with Nelnet, the CS SF team, and Managed Services for the Nelnet SBCTC Campus Solution Connector Install upgrade project. Ticket 195128. CS-2181 and CS-2182. It was in UAT, but it will trail 8.61

Upcoming

• ER 999 - OAAP Work Package 1 - Residency and Citizenship UAT - 4/10
• Continue working on redesigning OAAP submitted applications API to improve performance.
• Support OAAP, CampusCE, HCX and Okta integration enhancements, bug fixes.
• Support tickets related to PS integrations
• Investigate PTUN_LANDING_PAGE errors on Integration Broker.
• Support and monitor 3rd party integrations.
• ER 245 - Extension for Student Group Mass Assign. Ticket 178457. Carmen would like development to begin in April 2025.
• ER 289 Security Account Reset Capabilities.
• Enhancement_FWL_Employee Record Look Up - Ticket 148615
• I-021 CEMLI Update/Bug Fix. Ticket 213369.
• PT 8.61 Confidence Testing Prep
• Support PeopleTools 8.61 upgrade effort.
• PT 8.61 Sanity Testing - 4/10-4/16
• PT 8.61 Go Live and Confidence Testing - 4/26
• Nelnet PeopleSoft Connector Upgrade Project Go-Live - 6/17